Privacy policy

Last updated: February 9, 2026

Lacasa Kuwait operates this store and website, including all related information, content, features, tools, products and services (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with our Services. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to your personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you. We may collect the following categories:

Contact Information: Name, billing address, shipping address, phone number, email address.
Payment Information: Credit/debit card details, payment confirmations, transaction details.
Account Information: Username, password, preferences and settings.
Transaction Information: Products viewed, cart activity, purchases, returns, exchanges, cancellations.
Communications: Messages or inquiries you send to us.
Device Information: IP address, browser type, device identifiers, network details.
Usage Information: How you interact with and navigate our Services.

How We Collect Information

Directly from you when you create an account, place an order, or contact us.
Automatically through cookies and similar technologies when you use our website.
From service providers who help operate our business.
From partners or third parties where permitted by law.

How We Use Your Information

Order Processing: To process payments, fulfill orders, arrange shipping, and manage returns.
Customer Support: To respond to inquiries and maintain our relationship with you.
Personalization: To tailor product recommendations and improve your shopping experience.
Marketing: To send promotional communications (you may opt out at any time).
Security & Fraud Prevention: To protect our store and customers.
Legal Compliance: To comply with applicable laws and regulations.

How We Share Information

We may share your information in the following cases:

With Shopify and service providers (payment processing, shipping, IT services, analytics).
With marketing partners for advertising purposes (subject to applicable laws).
When required by law or legal process.
In connection with a business transfer (e.g., merger or restructuring).

Relationship with Shopify

Our store is hosted by Shopify. Shopify processes certain personal information to provide and improve the Services. To learn more, please review:

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.

Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the legal age in their jurisdiction.

Data Security & Retention

We implement reasonable security measures to protect your information. However, no method of transmission over the internet is completely secure. We retain personal information only as long as necessary for business, legal, or regulatory purposes.

Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Request transfer (portability) of your data
Opt out of marketing communications

To exercise any of these rights, please contact us using the details below.

International Transfers

Your personal information may be transferred and processed outside your country of residence. Where required, appropriate safeguards will be implemented.